Welcome to FunBoardGaming.com – your premier destination for tabletop gaming adventures! Below you’ll find answers to our most common questions about products, shipping, payments, and more. If you don’t find what you’re looking for, please contact our customer service team.
About Our Store
What kind of products do you sell?
We specialize in tabletop gaming essentials including:
- Board games (strategy, family, cooperative, fantasy, war games, and abstract games)
- Premium game organizers from top brands like Broken Token, Meeple Realty, and Folded Space
- High-quality gaming accessories (deck boxes, board game bags, gaming trunks)
- Imported and hard-to-find specialty games
Where do you ship to?
We ship worldwide! However, we currently cannot deliver to some remote areas and parts of Asia due to logistics limitations.
Products & Orders
How do I know if a game is in stock?
All products shown on our website are currently available unless marked as “PRE-ORDER” or “Out of Stock.” We update our inventory in real-time.
Do you offer discounts or sales?
Yes! We frequently run sales with significant discounts (often 30% or more off original prices). Look for our “Sale!” tags throughout the site, and consider signing up for our newsletter to receive exclusive offers.
What’s your return policy?
We accept returns within 15 days of receiving your order. Items must be unopened and in original condition. Please contact our customer service team to initiate a return.
My game arrived damaged. What should I do?
We’re sorry to hear that! Please email us at [email protected] within 7 days of delivery with photos of the damaged product and packaging. We’ll arrange for a replacement or refund.
Shipping & Delivery
What shipping options do you offer?
We provide two shipping methods:
- Standard Shipping ($12.95) via DHL or FedEx – arrives in 10-15 business days after processing
- Free Shipping via EMS for orders over $50 – arrives in 15-25 business days after processing
Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your order status by logging into your account.
Why is my order taking longer than expected?
While we strive for timely delivery, occasional delays can occur due to customs processing, weather events, or high order volumes. If your order hasn’t arrived within the estimated timeframe, please contact us with your order number for assistance.
Payments & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How do I create an account?
You can register during checkout or by visiting our registration page. Having an account lets you track orders, save your wishlist, and check out faster.
I forgot my password. How can I reset it?
On the login page, click “Lost your password” and enter your email address. You’ll receive instructions to create a new password.
Customer Service
How can I contact customer service?
Our team is happy to help! You can reach us at:
- Email: [email protected]
- Mail: 4425 Fidler Drive, San Antonio, TX 78240, USA
Do you have a physical store I can visit?
Currently, we operate exclusively online, which allows us to offer unbeatable prices on our premium selection of board games and accessories.
Still have questions? Our gaming enthusiasts are standing by to help you with your tabletop adventure needs. Happy gaming!
The FunBoardGaming Team